FAQs
Hiring & Bookings
How does dress hire work?
Browse our collection online, select your preferred dates, and complete your booking. Once confirmed, your dress will be available for collection or dispatched via post depending on your chosen option.
How long is the hire period?
Our standard hire period is four (4) days.
Your hire period begins on the scheduled collection or dispatch date and ends on the return date outlined in your booking confirmation. All return deadlines must be met to avoid late fees.
Can I extend my hire?
Extensions are subject to availability and must be approved prior to your return date. Additional fees may apply.
Try-On Appointments
Do you offer try-ons?
Yes, we offer in-studio try-on appointments by booking only.
All try-ons must be booked via our online booking system (Setmore).
Are try-ons refundable?
Try-on appointments are refundable in the form of a hire credit when a hire booking is confirmed within 14 days of your try-on appointment.
If you cancel your try-on appointment or do not proceed with a hire within this timeframe, the try-on fee is non-refundable.
Can I reserve a dress after my try-on?
Trying on a dress does not reserve it. Availability is only secured once a hire booking is confirmed and paid.
Can I request to try a specific dress?
Yes, if you are hoping to try a specific style, please contact us prior to booking so we can confirm availability.
Please note that availability is subject to change at any time, including on the day of your try-on, due to last-minute hires and returns. While we do our best to accommodate requests, we cannot guarantee that a specific dress will be available at your appointment.
Sizing & Fit
What sizes do you stock?
Our collection includes a range of sizes depending on the designer and style. Specific sizing details are listed on each product page.
What if the dress doesn’t fit?
We recommend booking a try-on where possible. Unfortunately, we do not offer refunds for incorrect fit. Please ensure sizing is checked prior to booking.
Postage & Returns
Do you offer postage?
Yes, we offer Australia-wide postage on all hires.
When do I need to return my dress?
• Postage hires: must be lodged for return by the next business day
• Pick-up/drop-off hires: must be returned as per your booking confirmation (typically Mondays)
What happens if my return is late?
Late returns incur a $15 per day, per item late fee. Late fees apply until the item is returned and inspected.
Cancellations & Credits
Do you offer refunds?
We do not offer refunds for change of mind, incorrect fit, event cancellation, or circumstances outside our control, except where required under Australian Consumer Law.
Can I cancel my booking?
• 14+ days’ notice: eligible for a credit note
• Within 7 days: credit may be issued at our discretion
All credits are valid for 6 months and are non-transferable.
Damage & Cleaning
What if I damage the dress?
You are responsible for any damage during your hire period. Charges may apply for cleaning, repair, or replacement depending on the severity.
What counts as damage?
Damage includes (but is not limited to):
• Fake tan or makeup stains
• Odour (smoke, perfume, body oils)
• Tears, pulls, burns
• Broken zips or missing embellishments
• Water, rain or mud damage
Is cleaning included?
Yes - cleaning is included.
Please do not wash or dry-clean the dress yourself, as this may cause damage.
Sustainability
Why choose dress hire?
Hiring allows you to enjoy designer fashion without single-wear waste. By choosing hire, you’re supporting a more conscious, sustainable approach to fashion while still dressing beautifully.
General
Can I message you on Instagram?
Yes — you’re welcome to DM us for general enquiries or style advice. For order-related questions, email is preferred.
How long does it take to hear back?
We aim to respond within 24 hours on business days.
Where can I find your full policies?
Our full policies are available here:
• Terms & Conditions
• Try-On Appointments
Still need help?
If you have a question not answered here, please contact us — we’re happy to help.